Privacy Policy

We collect personal information in various ways depending on which features of our website you use and whether you are a Hopsteiner customer or prospective customer or otherwise maintain a business relationship with Hopsteiner.

Information you provide to us: We receive and store personal information that you enter on our website or provide to us in another way, including your name, position/title, company name, mailing address, telephone number, email address, and any additional information you voluntarily submit to us through our website. If you communicate with us by email or otherwise complete orders, surveys, or other online forms, any information provided in those communications may be collected as personal information.

Information we collect automatically: We collect information about your use of our website, such as which pages you visit and what other interactions you perform. We receive and store certain types of information whenever you interact with our website. Our website uses “cookies,” tagging, and other tracking technologies to improve or personalize your online browsing experience. This information includes computer and connection information such as statistics about your page views, traffic to and from our website, referring URL, advertising data, your IP address, language preferences, and device identifiers. A list of cookies used by this website can be found at this link.

In some cases, we may use third-party data analytics services to assist us with data collection and analysis. For example, we may collect data about the webpages you visit, how long you visit them, whether you leave a particular page, and other metrics that allow us to improve our offerings. Third-party analytics services are subject to contractual restrictions consistent with this policy.

Information from social media: If you interact with us or our website on a social media platform, we may collect the personal information you provide to us on that platform, including your account ID or username and other information contained in your posts.

Personal information received from outside the United States: If you access or use our website from locations outside the United States, you consent to all data transfers and rights of use set forth in this policy and agree that you are solely responsible for complying with local laws and regulations relating to any personal information you transfer into or out of the United States. Please note that privacy laws in the United States may provide a different level of protection than those in your country or region.

Your California privacy rights: If you are a California resident, California law may allow you to request certain information regarding our and our affiliates’ disclosure of your personal information to third parties for those third parties’ direct marketing purposes. To make such a request, please email us at privacy@hopsteiner.com or call our toll-free U.S. number: 800.339.8410.

We collect data about your use of our website in order to perform data analytics and improve our products, services, and other business offerings, as well as to detect potential misuse or fraud.

We use your information to personalize and continuously improve your experience on our website, including fulfilling your requests for information, analyzing and compiling trends and statistics, and communicating with you.

We may also use your information to:

• provide requested content, products, and services
• communicate with you about your account or transactions
• send you information about features and improvements to our website
• optimize or improve our website
• provide important recall and product safety information about products you may have purchased from us
• inform you of changes to Hopsteiner policies
• personalize content, including providing recommendations based on preferences
• send newsletters, offers, and promotions for our products or special events by email
• administer contests, sweepstakes, promotions, and surveys
• optimize or improve our products, services, and promotions
• conduct statistical and marketing analyses
• detect, investigate, and prevent activities that may violate our policies or may be fraudulent or illegal

Your information will never be shared with or sold to other companies for the purpose of marketing third-party products or services. However, we may share your personal information with third parties as described below.

Third-party service providers: We engage trusted third-party service providers to perform functions on our behalf, such as hosting, order processing, content management, billing, social media integration, and analytics. These third parties may have access to your personal information as necessary to perform their functions. For example, we use third-party providers to process credit card payments. When we share information with these third parties that personally identifies you, such as your name, address, or telephone number, we require the third parties to maintain the confidentiality and security of your personal information, and they may use, sell, or distribute such personal information only to provide the requested services for the website or as otherwise required by law or expressly permitted.

Sale, assignment, or change of control: During the operation of this website, we may change our corporate organization or ownership. We may transfer some or all information about you in connection with or during negotiations for a merger, acquisition, sale of assets or a business division, or a change in ownership or control to another company or its subsidiaries or service providers. Under such circumstances, we will ask the acquiring party to follow the practices described in this Privacy Policy with respect to previously collected information.

Law enforcement, legal proceedings, and emergencies: We may also disclose or use your personal information if required by law or if we believe in good faith that doing so is necessary to (a) comply with applicable law or respond to legal process served on us or our website, or (b) protect and defend our rights or property, the website, or our users.

Hopsteiner uses data security procedures and practices to protect your personal information that we consider appropriate in light of the amount and nature of the risks associated with such information. These include a variety of organizational, technical, and physical measures designed to protect the integrity and security of your information. However, no system can be completely protected against unauthorized access or hacking. The transmission and storage of personal information by Hopsteiner may not be completely secure, and third parties may compromise Hopsteiner’s systems even when Hopsteiner takes reasonable data security measures to protect them.

You can help protect your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of information you transmit to us or view, download, or otherwise access when using unencrypted, public, or otherwise unsecured networks.

Different operating units within Hopsteiner may have specific data retention requirements that, in some cases, are imposed by laws, regulations, or ordinances based on their specific activities. In general, we retain personal information only for as long as necessary to fulfill the purpose for which we collected it and for other purposes permitted by this Privacy Policy or required by law.

Opting out of certain customized content: For certain content based on personal information submitted to us, such as email newsletters and notifications, you may opt out or unsubscribe by clicking a link at the bottom of an email you receive. This should remove your email address from the mailing list.

Your request to delete personal information: We will respect all legal rights you have regarding access to, modification of, or deletion of your personal information. If you would like to request access to, modification, correction, or deletion of personal information that you have provided to us or that you believe we have collected about you, please contact us at privacy@hopsteiner.com. In some cases, we will direct you to relevant provisions of this Privacy Policy. In other cases, we will forward your communication to a privacy representative at Hopsteiner so that you can receive an individual response. Depending on the nature of your request, you may be required to verify your identity. We may not comply with a request to modify or delete personal information if we believe doing so would violate a law or legal requirement or would cause the information to be incorrect.

If you have questions about our Privacy Policy, would like to choose whether you receive promotional communications, or would like to update your personal information, please contact us at privacy@hopsteiner.com.