New customer portal coming soon
Coming soon to desktops and handheld devices near you – a new way to shop hops!
Our customer portal will be going through some changes. Over the next few months, you will notice several updates in portal structure, functionality, and display. But not to worry, all have been optimized to provide a better overall customer experience for you. Truly!
Our new customer portal will be 100% mobile-friendly, allowing you the ability to manage your hops and hop contracts straight from your fingertips from wherever you are. Within the new portal, customers will be able to access their current and future crop contracts, request quotes for new contracts, place orders from our spot list, view order history, track shipments, and see copies of paid and open invoices. The new portal will be all that and more – offering enhanced security, functionality, display, and account management features.
OUT WITH THE OLD AND IN WITH THE NEW
Not all old things are bad, but sometimes they just get outdated. We can all agree that our current portal is good but could use some improvement. We have heard your requests (pleas implies desperation) for a more robust way to shop hops online and appreciate all the feedback given through our annual Customer Survey. We took notes, built model replicas, and conducted focus groups to help build it. Here is a quick comparison of the benefits between the two interfaces.
WHAT THIS MEANS FOR RETURNING CUSTOMERS
Returning customers will be asked to reset their password using their original account email address. Upon placing a new order within the portal, returning customers will also be prompted to reenter their preferred shipping and billing addresses during the checkout process.
The new portal offers the ability to manage your company address book and preferred payment methods within your account settings. All sensitive data is encrypted for protection and remains private. Your information is never shared with outside agencies or third parties.
CAN ANYONE JOIN?
Of course! The customer portal is accessible to both current and new Hopsteiner customers—and it’s quite easy to join. All you need is a valid email address and a password, then you are all set.
WHERE SHOULD CUSTOMERS DIRECT THEIR CUSTOMER PORTAL QUESTIONS?
Like in the past, we have a dedicated email address where our customers can direct questions about the new portal. Please allow for a reply within 24 business hours.
Questions can be sent to: firstname.lastname@example.org.
Users also have the option to contact their sales representatives with any questions directly. Hopsteiner’s global sales representative contact details can be found here: www.hopsteiner.com/contact/